Education:
1996 - 2000: University of Portsmouth: BSc (Hons) 2:2 Business Information Technology

Career Structure:
1975 – 1996: Royal Navy
1996 – 2000: University of Portsmouth (full time education)
2000 – 2007: NewNet plc – Internet Service Provider

Work Experience:
April 2004 to date: NewNet plc – Office Manager / Sales Team Leader - Responsible to the Sales Manager / Managing Director for ensuring the sales team completed the day-to-day selling process with ease. This entails resolving any issues that the sales team may have with quotes, administration tasks and any technical queries that may be associated with the service that a customer requires, advising of potential solutions for the customer needs. Implementing and adjusting in conjunction with the accounts department routines and procedures for the sales team to follow. Advising account managers on resolution of issues within there portfolio of accounts. Responsible for the implementation and maintenance of Contact Relationship Management software ACT, ensuring that the sales team use it correctly as a management tool for forecasting and maintaining contact with there client base. The position also entailed overseeing the day to day running of the broadband and hosting sales team, including tracking of orders and ensuring all order information was correct or corrected if customers had given wrong information about there requirement for ADSL services. Broadband and hosting sales also gave individuals under my guidance, the opportunity to deal with a wide range of queries from customers requiring broadband and or hosting services. As Office Manager I was responsible for the day to day running of the main office, this included the overall facilities management, dealing with personnel issues related to the office.

2000 – 2004: NewNet plc – Responsible to the Managing Director for telephone and email support for NewNet customers, responsibilities involved setting up accounts on UNIX servers and domain registration with Nominet UK and Open SRS. Resolving issues with dial up and hosting accounts using tools available and own knowledge of the NewNet Servers and the Internet. Promoted to Support manager within 7 months, responsible for maintaining the running of the helpdesk and putting procedures in place to ensure the customers received the best possible support and advice. Support included support of colocation, leased lines and ADSL products. I was responsible for the implementation of a ticket system that allowed full tracking of all helpdesk requests. As the support manager, I was also responsible for dealing with customer issues, ensuring they were handled in a professional and timely manner, resulting in customer satisfaction, and satisfactory to NewNet.

1998 – 1999 Work Placement – PC Support/Helpdesk – Pall Europe Ltd
Support for 600 users across 2 sites. Support included set up, backup, upgrades and installation of desktop PC’s, workstations and laptops with appropriate hardware and software, ensuring proper connection to company network internal and external, this also included configuration of Lotus Notes connection settings in varying types of laptop and desktop machines. Helpdesk support included solving problems with network connection, SAP order entry, Lotus Notes and occasionally MS office applications.

1994 –1996: Royal Navy Intelligence Analyst: Rank - Lieutenant/Senior Line Manager
The collection, analysis and timely presentation of intelligence to operational units and senior management, derived from the study of geographical and political backgrounds of countries in which operations were and likely to take place. Diagnosing the intelligence requirements for a new Joint Forces Intelligence cell to ensure all operators received only the information they require for their specific areas.

1993 - 1994 Navigation /Operations Officer: Rank - Lieutenant/Senior Line Manager
Organised and led a team in a result-orientated environment, planned and executed the navigation and safety of a warship. I was responsible for control of the ship at sea and in harbour for security and fire safety matters. Initiated training for all personnel, planned and briefed personnel for security patrols and situation updates in area of operations. Conducted administration of 15 personnel records and giving of annual assessments.

1992 - 1993 Officer training Britannia Royal Naval College, Royal Naval Staff College Greenwich and The School of Maritime Operations, Fareham.

Interests:
I have an interest 3D graphical art of which I started at university. I have my own website to display my digital photographs and art (ChristopherWright.co.uk). I also publish my 3D art to a popular 3D art web site (renderosity.com). I have two 2 children that take up a large amount of enjoyable time. I started winding surfing in April 2005 of which I am now teaching my children. I also find relaxation in painting futuristic miniature soldiers from the Warhammer 40K series.